Increasing player numbers post booking – We advise customers to make a new booking via the online booking platform. If there are no spaces left in the same time slot then check slots immediately before and after the time you want. Then add a request to join the booking to your group (if your group size is more than 6, you will be split into smaller groups and must be comply with current social distancing guidelines). The venue will try to accommodate you request. ·
Booking amendments – You can amend your booking with 48hrs notice. You can change the time, date, package, lead booker and reduce player numbers. Email at firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, (depending on your original booked venue) with details of an alternative date and time. Subject to availability. You have up to 12 months to reschedule.
Reducing player numbers post booking – The cancellation policy states no refunds, but we will reschedule, offer drinks vouchers or offer an evoucher as long as the request is 48hrs or more ahead of the booking.
Customer wants to cancel and requests a refund – The cancellation policy states no refunds, but we will reschedule or offer an evoucher as long as the request is 48hrs or more ahead of the booking.
Booking under 48hr cancellation or booking amendment – If you want to amend your booking without 48 hours’ notice, please contact our reception teams via Facebook direct message at the appropriate venue, the team will do what they can. Cancellations are not permitted.
Customer running late for booked slot– Please DM the venue on Facebook, however no guarantees that the venue can accommodate their request. Late arrivals may experience delays on getting on the course, and could lose their booked slot if the venue is at capacity.